RETURNS POLICY
HOW TO RETURN YOUR ORDER.
I have an unwanted item – can I return it?
Yes.
If you no longer require your goods, or you have ordered an incorrect item by mistake, we will offer a full refund (excluding related carriage charges) or exchange within 30 days of purchase if the item is returned to us in its original condition, unused and in its original undamaged packaging.
We aim to make our Returns process as easy as possible for you the customer, using this easy step by step breakdown:
- Please complete the form below in full
- Once you submit the form, we will work with our courier partner and send you an email confirming the return and provide a delivery label for you to stick back to the box your item was originally sent in.
- Our courier partner will then collect the parcel from you.
- You’re done!
If you need further assistance with this or help completing the form, please call our Customer Services team on (0)10 443 4418.
My delivery is incorrect – what should I do?
We have strict quality control systems operating in our warehouse, however, mistakes occasionally happen. Should this be the case with your order, we will collect and redeliver a replacement item as soon as possible and this will be at no cost to you the customer.
If this is the case, please contact our customer services team on (0)10 443 4418 within 7 days from date of receipt of your order.
My delivery is damaged – what should I do?
Please try and check the condition of your delivery before you sign for it, if you are in any doubt please sign for the delivery as “damaged” or “unexamined”. Should this be the case with your order, we will collect and redeliver a replacement item as soon as possible and this will be at no cost to you the customer. In some instances we are asked by our courier partner for images of the packaging and shipping labels, so we do ask that where possible that you provide photographic evidence of this. Alternatively, we can offer a full refund upon receipt of the items back to our premises, once checked by us, if this is preferred. If you discover an item is damaged please contact the Customer Service team on (0)10 443 4418.
*We must stress that contact with our Customer Service team must be within 7 days from receipt of order and the items must be unused.
RETURNS POLICY FOR FOOTWEAR
We value your satisfaction with your purchase from our website. Please read the following terms and conditions regarding returns carefully.
24-HOUR REPORT WINDOW:
Customers who are not satisfied with their footwear purchase must report their concerns within 24 hours of receiving the order. This report should detail any issues or dissatisfaction with the product.
HYGIENE CONCERNS:
Due to hygienic considerations, we are unable to accept returns of footwear beyond the initial 24-hour reporting window. Once this period has elapsed, returns will not be accepted.
EXCEPTIONS:
Returns may be accepted under exceptional circumstances, such as receiving damaged or defective footwear. In such cases, customers must promptly notify us within the 24-hour window and provide evidence of the issue.
CONDITION OF RETURNED ITEMS:
Footwear being returned within the 24-hour window must be in their original condition, unworn, and with all tags attached. Any footwear that shows signs of wear or damage will not be eligible for a return.
EXCHANGE POLICY:
Modification of Terms: We reserve the right to modify or update these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. By making a purchase on our website, you acknowledge that you have read, understood, and agree to abide by these terms and conditions regarding returns.
Would you like to return your order now?
Please fill in the form below